OUR REFUND POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hashtagsports@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hashtagsports@hotmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed. 

HASHTAG SPORTS BAT WARRANTY

​Hashtag Sports will happily honour any valid warranty claims, provided a claim is submitted within 6-month of receipt of items. Customers will be required to pre-pay the return shipping. Upon return receipt of items for a warranty claim, you can expect Hashtag Sports to process your warranty claim within 7 days. Once the warranty claim is confirmed a replacement item 

(if stock is available) or a refund will be sent to you.

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Things to remember:

• A cricket bat is not going to look new forever & cracks will appear with use.

• Bats are made of a natural timber & have an incredibly hard task of hitting a solid Cricket Ball repeatedly.

• Cracks can occur during the Knocking-In process & do not necessarily resemble a fault/defect

• Cracking may be an indication of insufficient Knocking-In, improper preparation/use, soft willow, bad quality cricket ball, etc.

• A small amount of cracking is normal & has no impact on the performance of the bat.

• The lifespan of a bat depends on the amount of use & care taken.

• Added protection such as Toe Protection is highly recommended for enhanced longevity.

• Some bats may require more/less preparation than initially advised. Knocking-In time is a general guide & does not mean that once you have completed the hours that your bat is ready. Eg if your Knocking-In has not been performed up to standards you could spend 30+ hours on your bat & it may still not be ready.

• The price of a bat does not reflect the potential longevity of the willow. In fact, the more expensive bats are made of softer willow & though they will usually outperform cheaper bats, they may not last as long.

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The warranty does not cover:

• Yorker damage to the toe of the bat. 

• Damage that occurs due to lack of Knocking/Playing In, machine Knocking-In or inaccurate play.

• Damage resulting by bats being machine prepared outside by yourself.

• Damage that occurs due to poor preparation/maintenance (e.g. lack of toe guard, over/under oiling, etc).

• Damage due to moisture (wet weather) or heat (do not leave in car boot/direct sunlight etc).

• Damage from non-leather or composite balls (including bowling machine balls)

• Improper use (including hitting things others than cricket balls - e.g. stumps)

SHIPPING AND DELIVERY

Standard - £3.99 (Monday to Friday) Delivery within 3-5 working days

International - £29.99 to over 100 countries within 7-14 working days

Europe - £19.99 Delivery within 7-14 working days

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Please note: We cannot deliver on English pubic holidays or at specific times of day, unless otherwise stated