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BAT WARRANTY

​Hashtag Sports will happily honour any valid warranty claims, provided a claim is submitted within 6-month of receipt of items. Customers will be required to pre-pay the return shipping. Upon return receipt of items for a warranty claim, you can expect Hashtag Sports to process your warranty claim within 7 days. Once the warranty claim is confirmed a replacement item (if stock is available) or a refund will be sent to you.

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Things to remember:

  • A cricket bat is not going to look new forever & cracks will appear with use.

  • Bats are made of a natural timber & have an incredibly hard task of hitting a solid Cricket Ball repeatedly.

  • Cracks can occur during the Knocking-In process & do not necessarily resemble a fault/defect

  • Cracking may be an indication of insufficient Knocking-In, improper preparation/use, soft willow, bad quality cricket ball, etc.

  • A small amount of cracking is normal & has no impact on the performance of the bat.

  • The lifespan of a bat depends on the amount of use & care taken.

  • Added protection such as Toe Protection is highly recommended for enhanced longevity.

  • Some bats may require more/less preparation than initially advised. Knocking-In time is a general guide & does not mean that once you have completed the hours that your bat is ready. Eg if your Knocking-In has not been performed up to standards you could spend 30+ hours on your bat & it may still not be ready.

  • The price of a bat does not reflect the potential longevity of the willow. In fact, the more expensive bats are made of softer willow & though they will usually outperform cheaper bats, they may not last as long.

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The warranty does not cover:

  • Yorker damage to the toe of the bat. 

  • Damage that occurs due to lack of Knocking/Playing In, machine Knocking-In or inaccurate play.

  • Damage resulting by bats being machine prepared outside by yourself.

  • Damage that occurs due to poor preparation/maintenance (e.g. lack of toe guard, over/under oiling, etc).

  • Damage due to moisture (wet weather) or heat (do not leave in car boot/direct sunlight etc).

  • Damage from non-leather or composite balls (including bowling machine balls)

  • Improper use (including hitting things others than cricket balls - e.g. stumps)

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